Restaurant Staff Training

You ran a full house on Friday night — forty covers, not a spare table in sight — and still barely broke even. The problem was not footfall. It was spend per head. Upselling in a restaurant means enco...

Your tables are full on a Saturday night, but the average spend per head barely covers costs. Upselling techniques are the structured methods restaurant staff use to encourage customers to spend more...

It's 11pm on Sunday. You're sitting at the kitchen table with a notepad, trying to piece together next week's rota. Sarah can't do Tuesday. Ahmed wants to swap Friday. Two new starters need training s...

How long did you spend building next week's rota? You've spent 45 minutes on a spreadsheet. Then someone texts in sick. You start again. Meanwhile, your overtime bill creeps up and nobody notices unti...

You've just hired two new starters. One's never worked in hospitality before. The other lasted three weeks at their last place because "the training was rubbish." You've got a fully booked Saturday in...

You've just hired someone who aced the trial shift, got along with the team, and seemed genuinely excited to start. Two weeks later, they've ghosted you — no call, no message, just an empty rota slot...

You've spent the week watching your front-of-house and kitchen argue about ticket times. Two servers are barely on speaking terms after a shift swap gone wrong. You know you should "do something about...

You've spent three hours this week showing the new starter how to use the till. Again. Tables are going uncleared, your best server is covering two sections, and nobody reads your training notes. Rest...

Your best server just got promoted to manager. They were brilliant on the floor — fast, sharp, great with guests. Three months in, they're lost. The team's frustrated. Complaints are creeping up. And...

You've just hired a new server. They seem keen, they showed up on time, and they smiled through the interview. Two weeks later, they're gone — and you're back to covering tables yourself after a 12-ho...

You've just lost another server. Three weeks in, barely trained, gone. You're covering their shifts yourself, scrambling to find a replacement, and wondering why this keeps happening. The answer is al...

Your best server just gave notice. Now you're staring at two weeks of training a replacement using the same method as always: follow Sarah around, pick it up as you go, hope for the best. Except Sarah...

You've just hired someone promising. They're keen, they show up on time, and they genuinely want to learn. Two weeks later, they're overwhelmed, making mistakes, and starting to check out. Not because...